Privacy Policy


This Privacy Policy is designed to comply with applicable privacy legislation in Canada. It is also designed to help individuals understand how their personal information is managed at The Conference Board of Canada.

Those individuals protected by this Privacy Policy include customers and prospective customers. This Privacy Policy applies only to information collected during the course of commercial activities.

The Niagara Institute is an organization that specializes in leadership training and is affiliated with the Conference Board of Canada. For the purpose of this Privacy Policy, references to the Conference Board of Canada are meant to include The Niagara Institute as well.

If the policies and procedures outlined in this document do not address a specific situation, individuals are expected to contact the Conference Board’s Chief Privacy Officer for guidance or clarification.

Our Privacy Policy is designed to comply with applicable privacy legislation in Canada. It incorporates the following 10 principles:

  1. Accountability
  2. Consent
  3. Limiting Collection
  4. Limiting Use, Disclosure and Retention
  5. Accuracy of Personal Information
  6. Safeguarding Personal Information
  7. Openness
  8. Access to Personal Information
  9. Challenging Compliance

If we change our Privacy Policy in the future, those changes will be included in updates to our official Privacy Policy, wherever it is made available. Thus, you will always know what information we collect, how we use it and how we protect it. When personal information that has been collected is to be used for a purpose not previously identified, the new purpose will be identified to you prior to use.

The Conference Board of Canada is responsible for maintaining and protecting the personal information under its control. Accountability for this function within our organization is held by:

Chief Privacy Officer
The Conference Board of Canada
255 Smyth Road
Ottawa, ON K1H 8M7

Identifying Purpose

The Conference Board will identify to an individual the purposes for which personal information is collected at or before the time the information is collected. Generally, the Conference Board collects personal information for the following purposes:

  • to manage and develop the Conference Board’s business and operations, including personnel and employment matters; and
  • to meet legal and regulatory requirements.

However, there may be other circumstances that require such information to be collected and used.

The Conference Board of Canada collects the following personal information from individuals during the course of normal commercial activities. The information obtained includes, but is not limited to, name, business title, rank, function and general contact information, levels of interest for our services and topics, and transaction activity with The Conference Board of Canada.

This information is used primarily to determine an individual's entitlement to The Conference Board of Canada’s services. In addition, this information may be used to:

  • Enable individuals to tailor the presentation of our services to better meet their needs (e.g., a customized home page, selected distribution of our research reports).
  • Inform individuals about Conference Board products and services that we believe may be of interest to them.
  • Better understand an individual’s interests in our products and services
  • Develop, enhance or improve products and services.
  • Share delegate or participant information amongst conference and network participants.

The Conference Board of Canada collects and stores information through our web servers and persistent cookies. Gathered electronically, this information includes the pages visited, referral type, technology used and the Internet Protocol address. This information may be used for the purposes identified in this policy.

The Conference Board of Canada uses cookies and similar technologies, such as web beacons. A cookie is a small piece of information that is sent to your computer when you access a Web site. There are two kinds of cookies. A session cookie is stored temporarily in your computer’s memory. A session cookie is destroyed as soon as you close your browser. A persistent cookie is a more permanent line of text that gets saved to your hard drive.

We use session cookies on the Conference Board Web site, to allow you to gain access to a document you requested prior to being signed in. Persistent cookies are used to store your encrypted user ID and password, so that you won’t have to type it in each time that you access our e-Library. This persistent cookie is set if you click on “Remember my sign-in information.” Persistent cookies are also used by our web and marketing analytic services.

An individual’s knowledge and consent are required before the Conference Board is allowed to collect, use or disclose his or her personal information, except where inappropriate. Where possible, the Conference Board will obtain consent directly from the individual concerned at the time of collection. After having provided consent, an individual has the right to withdraw consent at any time by providing reasonable notice to the Conference Board’s Chief Privacy Officer.

By subscribing to our reports and services, registering for a seminar, presentation or access to our on-line information services, using other Conference Board member services, or otherwise indicating approval, individuals consent to the collection and use of their personal information for the purposes identified in this Privacy Policy.

The Conference Board will not require you to consent to the collection, use or disclosure of personal information beyond that required to provide our products or services to you. If you wish to withdraw your consent or to opt out of the uses or disclosures of your information for the purposes identified in this Privacy Policy, you may do so by contacting our Chief Privacy Officer. If your request requires that we delete your registration information, we will no longer be able to provide you with the services or products for which you have subscribed. Cancellation will be subject to the terms and conditions of the subscription or services provided, as applicable.

In limited circumstances, the Conference Board may use or disclose personal information without the knowledge or consent of the individual, for example, for purposes of debt collection, breaches of agreements, as required by governmental bodies acting with authority, or as authorized or required by applicable legislation.

The Conference Board of Canada collects only the information that is necessary for the purposes outlined in this Privacy Policy.

The Conference Board of Canada does not use personal information for purposes other than those for which it was collected, except with an individual’s consent or as required by law. Once personal information is no longer required to fulfill the identified purposes or other legal requirements, it will be destroyed, deleted or made anonymous.

The Conference Board of Canada sometimes uses the services of external firms to assist us in communicating with individuals (e.g., surveys and mail distribution) or as a means of providing more effective and efficient services to these individuals (e.g., technology support). Our external suppliers are contractually obligated to keep the information confidential, to use the information only for the purpose requested and to destroy the information when it is no longer required.

Customer information is shared with external service providers only to the extent required for the provision of such services. Furthermore, The Conference Board of Canada does not sell personal information to a third-party organization. In certain circumstances, we allow basic contact information to be shared amongst members. Examples of this include providing delegate lists for conferences to other participants or sharing contact information amongst members of our executive networks, to facilitate ongoing communication.

Personal information is retained only as long as necessary for the fulfillment of the purposes stated in this policy.

The Conference Board of Canada’s services are directed to the general public. The Conference Board does not knowingly collect information from children under 18 years of age or have any reasonable grounds for believing that children under the age of 18 are accessing the Conference Board’s services. In the event that the Conference Board learns that it has inadvertently collected personal information from a child under the age of 18, it will delete that information immediately.

The Conference Board of Canada may use external applications to facilitate the provision of its services, including, but without limitation, DoubleDutch Event Management software (collectively, "App" or "Apps"). Limited personal data may be collected from individuals through App use, including Internet Protocol address, browser software, operating system, and the time and date on which an App was accessed. Additionally, usage of the Apps may be tracked for statistical and research purposes by means of cookies. By accessing and using any App, individuals consent to the use of their personal information for the purposes set forth within this policy.

Personal information is kept as accurate, complete and up to date as necessary for the purposes for which it is to be used. Individuals are encouraged to provide updates to their personal information as changes occur, to enable us to continue to provide services to them.

The personal information of customers can be reviewed and modified either directly on-line or by contacting our Web site administrator.

Web Services
The Conference Board of Canada
255 Smyth Road
Ottawa, ON K1H 8M7

Personal information, whatever its form, will be protected by security safeguards appropriate to the sensitivity of the information. The safeguards will, to the best of the Conference Board of Canada’s ability, protect personal information against loss or theft, as well as unauthorized access, disclosure, copying, use or modification. The measures of protection include:

  • physical measures, for example, locking filing cabinets and restricted access to offices;
  • organizational measures, for example, security passes and limiting access to the personal information on a “need-to-know” basis;
  • technological measures, for example, the use of passwords and encryption; and
  • procedural measures, for example, the shredding of sensitive personal information.

The Conference Board is committed to being open about its policies and practices with respect to the handling of personal information. Our Privacy Policy is available through our home page and our e-Library Web sites. If a hard copy or additional information is required, requests for such information may be made to the Chief Privacy Officer.

Individuals may request a copy of their personal information held at The Conference Board of Canada by submitting a written request to the Chief Privacy Officer at the address above. Acceptable proof of identification is required before such information is given out. If you feel the information we have about you is inaccurate, you may request that it be reviewed and, if inaccurate, changed, by contacting the Chief Privacy Officer.

An individual can challenge compliance with the above policy by providing written details of the challenge to the Chief Privacy Officer.