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Emergency Response to Terrorism Events: Six Key Insights

From Barcelona and London to Ottawa ON, terrorist attacks continue to make headlines all over the globe. These events differ in some ways from traditional emergencies, requiring responses that are complex, quick, and dynamic, all within a crowded stakeholder space. How prepared is Canada and its citizens to deal with emergencies resulting from terrorism events? What can we learn from recent events across the world that will help us to be better prepared to deal with an attack on home soil? In February 2017, The Conference Board of Canada’s Centre for National Security and Council on Emergency Management held a joint meeting that brought together senior members of local, federal, and international law enforcement, and emergency response officials to discuss recent terrorist attacks, trends in emergency preparedness, and ways to move forward.

Live Webinar | October 2017 | Satyamoorthy Kabilan | The Conference Board of Canada

Cybersecurity and Legal Compliance – How to Strike a Balance

Organizations operating in the critical infrastructure space struggle to strike a balance between the need to dedicate the necessary resources to be compliant with regulations and responding to cyber attacks in real time. Given the ongoing expectation of cybersecurity-related compliance and the additional need to respond to scrutiny of cyber incident response readiness, organizations need to adopt a multidisciplinary approach that incorporates risk management, cybersecurity, and legal expertise. While one size does not fit all, this webinar will touch on four key steps that organizations can take to effectively respond to the dual requirement of compliance and overall cyber readiness.

Recorded Webinar | July 2017 | The Conference Board of Canada

Western Foreign Fighters: The Threat To Homeland and International Security

Scarcely a day goes by without news of yet another terrorist attack somewhere in the world. While most of these attacks occur in Asia and Africa, Western nations have been rocked as well: think Paris, Brussels, Orlando, Nice, Berlin, and Stockholm. Some of these attacks have been executed by individuals who have returned from fighting abroad with terrorist groups like Islamic State. More incidents are probable as reports indicate that more than 3,000 such individuals have performed jihad in Iraq and Syria alone. How can we stop these attacks from taking place? Who is best placed to do so? What can we do about those who return to our lands battle hardened and perhaps intent on carrying out mayhem? Join us for a frank discussion on these issues with former CSIS strategic analyst Phil Gurski. In his new book, “Western Foreign Fighters: the threat to homeland and international security”, Phil looks at why Canadians and other Westerners join terrorist groups like IS and what threat they pose to our security. Phil will discuss incidents in other countries and the likelihood we will see attacks in Canada, as well as present his latest research findings on how we may be able to manage these threats.

Recorded Webinar | June 2017 | The Conference Board of Canada

Ensuring Safety and Improving Collaboration During Large Events

Ensuring the safety of all during large planned events is a priority for all event organizers and government officials. When coordinating and managing events such as parades, festivals, and sporting events, situational awareness and the ability to make appropriate decisions that involve multiple parties are critical. So, what can governments and private corporations do to better prepare for and respond to emergency incidents at large events to ensure the safety of citizens, staff, and infrastructure?

Recorded Webinar | June 2017 | The Conference Board of Canada

How IoT Turns Security Vulnerabilities into Safety Threats

These days, it seems like nearly everyone is excited about the potential of the Internet of Things. IoT devices have incredible potential to improve our lives, from connected thermostats helping us reduce energy costs to self-driving cars getting us to where we want to go faster and more conveniently than ever before. And that’s just the tip of the iceberg – imagine coordinated networks of cars, trucks and buses removing the need for traffic signals and making traffic jams a thing of the past. The technology needed to support these types of futuristic use cases is available today, but there are two key issues standing in the way: safety and security.The Internet of Things fundamentally changes the threat profile of cyberattacks. Cybersecurity is no longer just about protecting against the loss of electronic data, it’s also about protecting against attacks with real-world consequences and potential loss of life. Over the past few years we’ve seen everything from cars to airplanes to even medical devices get hacked, and there’s no signs of the attacks slowing down.So what can be done to mitigate these new types of threats? How can we build a secure Internet of Things to keep us safe?

Recorded Webinar | May 2017 | The Conference Board of Canada

Ensuring Communications when Disaster Strikes – Lessons Learned by TELUS

The world is now connected in ways that seemed like science fiction only decades ago. And this is true not just of people, but of things as well. People connected to people, people connected to devices and devices connected to devices. Connectivity has become an essential dependency in our day-to-day lives, and an even greater necessity when disaster strikes. Telecommunications is the thread that connects all of us. In the event of an emergency, it is imperative that telecom companies have the capability to withstand adverse conditions and to recover critical services with minimal interruption. If not planned for accordingly, severe weather, flooding, wildfires and seismic activity pose a great risk to the critical infrastructure that connects us all. Well-known as one of Canada’s top telecommunications companies, TELUS provides a wide range of communications products and services, including wireless, data, Internet protocol (IP), voice, television, entertainment and video, and is Canada's largest healthcare IT provider. Join us for this webinar where Michael Galin and Jeff Hortobagyi from TELUS’ Corporate Business Continuity Office will discuss what it takes to keep this essential service operational when disaster strikes. Michael and Jeff will explore lessons learned from the management of multiple major incidents, such as the Fort McMurray wildfire, and a wide variety of other events, including floods, storms, and civil disorder. They will also examine the incident management “ecosystem”, which includes facilities, infrastructure, and teams specifically prepared for emergencies. Although developed in the context of a telecommunications company, these lessons and concepts are applicable to any organization that needs to stay up while others struggle to function. Whether you work in the public or the private sector, you won’t want to miss this important session on how to keep communications up when everything else is down.

Recorded Webinar | March 2017 | The Conference Board of Canada

Fighting Extremism: Counter-radicalization and the “Danish Model”

Extremist Islamist groups such as ISIS have been getting better at reaching and recruiting young Muslims since the Arab Spring. The massive migration of “foreign fighters” from both Western countries and the Middle East to ISIS and other extremist movements, as well as the recent attacks in European cities, are all worrying reflections of this phenomenon. So what can be done to stop it? In order to tackle this issue, we must first understand the drivers and processes of radicalization: why do radicalized youths risk everything to travel to Syria and Iraq? Why do some of the them go one step further and agree to support or participate in terrorism in their own countries? Most importantly, how do we handle these phenomena?

Recorded Webinar | February 2017 | The Conference Board of Canada

Dealing with Insider Threats: Too Close for Comfort

No workplace is immune to Insider Threats. From aviation and defence, to manufacturing and information technology security, headlines in recent years have emphasized the fact that any organization can face insider threats—risks posed by rogue employees who deliberately cause harm, or other employees who may be negligent or make inadvertent mistakes in the workplace. Typically, organizations focus on protecting themselves from external threats, however, outsiders usually lack knowledge about an organization’s vulnerabilities and risk management procedures and resources. Rather, it is people inside or aligned with the organization—employees, contractors, and suppliers—who are better positioned to exploit weaknesses through their organizational knowledge, everyday access to workplace systems and resources, and interactions with co-workers. For this reason, it is true that “while people are an organization’s greatest asset, they are also its most critical vulnerability.” So what can be done to mitigate insider threats? How can you ensure your organization is protecting itself without alienating your team?

Recorded Webinar | December 2016 | Satyamoorthy Kabilan | The Conference Board of Canada

When Seconds Matter: Critical Decisions in Crisis Response

Facts are hard to come by in the early hours of a crisis When a crisis hits, people turn to social media for the latest information. Minutes wasted are minutes lost, and organizations must be faster than ever in responding when a crisis hits home. However, as we have seen with incidents such as the Boston Marathon bombing, this immediate access to information and public opinion can cause misinformation and confusion, wasting time when it matters the most. What’s more, public trust can be quickly eroded when key stakeholders are misled, and critical mistakes are made as an organization struggles both to respond to the situation and to engage with interested parties. So how can an organization supposed to make critical decisions rapidly when the problem is not yet clearly understood? How can an organization engage in public communications when the key information is unclear or completely unavailable?

Recorded Webinar | November 2016 | The Conference Board of Canada

Building Emotional Intelligence into Crisis Leadership

The National Preparedness Leadership Initiative (NPLI), a joint program of the Harvard School of Public Health and Harvard’s Kennedy School of Government, has been studying as well as teaching preparedness and response to leaders for more than a decade. Faculty have been on the ground during, or in the immediate aftermath of, events such as Hurricane Katrina, the H1N1 pandemic, Deepwater Horizon oil spill, super storm Sandy, the Boston Marathon bombings, and the recent Ebola outbreak. The focus of the NPLI is on pragmatic lessons, ones that can be distilled and useful to those in leadership positions during high-stakes, high-pressure situations. So how could these lessons apply to you? Join the NPLI’s Director of Research, Eric J. McNulty, as he presents the latest research into how to integrate insights on behavior—good and bad—to improve performance in the supposedly rational setting of a highly structured Incident Command System (ICS). McNulty will draw upon a wide range of scholarship in psychology, neuroscience, and organizational behavior present pragmatic tools for applying these findings in real-world settings.

Recorded Webinar | October 2016 | The Conference Board of Canada

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